Privacy Policy
Gozenco.com is powered by Shopify, and this Privacy Policy explains how we collect, use, share, and protect your personal data when you visit, shop, or otherwise interact with our Services. In case of any conflict between this policy and our Terms of Service, this Policy controls how we collect, process, and disclose personal data.
1. Personal Data We Collect
Depending on how you interact with Gozenco.com, we may collect:
Contact and account information: name, email, phone, billing/shipping address, login credentials.
Payment details: credit card or debit card data, transaction records.
Technical/device data: IP address, browser type, device identifiers, cookie identifiers.
Usage data: pages visited, cart contents, purchase history, wishlist activity, time of interaction.
Communications: customer support messages, feedback or inquiries.
We may infer demographic or behavioral profiles based on this data.
2. Sources of Data
You directly: when you create an account, place an order, or contact us.
Automatically: via cookies, device/browser logging, tracking pixels.
Third parties: including Shopify, payment processors, analytics providers, and advertising networks
3. Purposes & Legal Basis for Processing
We use third-party cookies, pixels, and analytics tools (e.g. Meta / Facebook Pixel, TikTok Pixel, Google Ads). These may collect information about your browsing behavior to deliver personalized advertising, measure conversion, and analyze ad effectiveness.
Tracking is only active after you explicitly consent via a visible consent banner or CMP.
We implement Google Consent Mode v2 and signal consent preferences (e.g. ad user data, ad personalization) to Google for GDPR compliance
.
No personal tracking for advertising purposes occurs without your opt‑in.
5. Sharing Your Data
We may share your personal data with:
Shopify and related service providers for hosting, order fulfillment, analytics, marketing, and customer support
.
Advertising networks (Facebook, TikTok, Google) to display personalized ads, only if you consent.
Logistics or payment processors to deliver orders and complete transactions.
Affiliates or corporate partners, with your consent or as necessary.
In the case of a business restructuring, sale, or legal obligation, your personal data may be transferred or disclosed as required.
6. Data Transfers
Your data may be transferred outside the EEA or UK (e.g., to Shopify or ad platforms based in the US). In such cases, we rely on adequate safeguards like European Commission-approved Standard Contractual Clauses or similar mechanisms to protect your data in compliance with GDPR.
7. Data Retention
We retain personal data only as long as necessary for the purpose collected, such as:
Order and payment records: up to 7 years (as required by tax law).
Account and service-related data: until account deletion or subject request.
Marketing consent data: until you withdraw consent.
8. Your Rights Under GDPR / EEA / UK Law
If you reside in the EEA or UK, you may exercise the following rights:
Access or request a copy of your personal data.
Rectify inaccurate or incomplete data.
Erase personal data (“right to be forgotten”).
Object to or restrict processing, including for profiling or marketing.
Withdraw consent at any time for processing based on consent.
Data portability: request a structured copy for transfer.
Complain to your local supervisory authority, such as the Autoriteit Persoonsgegevens.
Requests can be made by emailing info@gozenco.com. We may require identity verification before fulfilling your request.
9. Security Measures
We implement appropriate technical and organizational measures (e.g. SSL encryption, restricted access controls, regular security audits) to protect personal data. However, no system can be 100% secure.
10. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe your child has provided us with data, please contact us to request removal.
11. Updates to This Privacy Policy
We may update this Privacy Policy occasionally (for example, to include new services or comply with legal changes such as the EU Digital Services Act). When we do, the “Last Updated” date at the top will change. Significant updates may be notified to you directly if required.