Terms and Conditions
Article 1 – Company Identity
Gozenco
Luzernestraat 37
2153GM Nieuw Vennep
Chamber of Commerce number: 76596451
VAT number: NL860693004B01
Email address: info@gozenco.com
Article 2 – Applicability
These terms and conditions apply to every offer made by Gozenco and to every distance contract concluded between Gozenco and the consumer via www.gozenco.com.
Before the conclusion of a contract, the text of these terms and conditions will be made available to the consumer.
Article 3 – The Offer
All offers on www.gozenco.com are non-binding.
Obvious errors or mistakes in the offer are not binding for Gozenco.
Each product includes a clear description and relevant specifications.
Article 4 – The Agreement
The agreement is established at the moment the consumer accepts the offer and meets the applicable conditions.
Gozenco will immediately confirm receipt of the order via email.
Article 5 – Right of Withdrawal
The consumer has the right to cancel the agreement within 14 days after receipt, without giving any reason. During this reflection period, the consumer must handle the product and packaging with care. To exercise the right of withdrawal, the consumer must send an email to: info@gozenco.com.
Article 6 – Returns
After cancellation, the consumer has an additional 14 days to return the product.
Return shipping costs are the responsibility of the consumer.
The product must be returned undamaged and, if possible, in its original packaging.
A reduction in value may be charged for damaged or opened products.
Article 7 – Shipping Terms
We ship all orders free of charge above €50.
Estimated delivery times vary by country and can be found on the delivery & returns page of our website. Once the order is shipped, the consumer will receive a tracking number via email. Delivery takes place at the address provided by the consumer.
Article 8 – Payment
Payment must be made using one of the payment methods offered on the website, including iDEAL, credit card, and other popular options.
Credit card payments may be subject to fraud prevention checks.
Article 9 – Promotions and Discount Codes
Discount codes, offers, and promotions are published on www.gozenco.com or via email.
These promotions are valid for a limited time as stated and cannot be combined unless otherwise indicated.
Article 10 – Liability
Gozenco is not liable for damage resulting from improper use of the products.
Loss or damage during shipping is the responsibility of the carrier.
Article 11 – Complaints Procedure
Complaints regarding the execution of the agreement must be submitted clearly and completely via info@gozenco.com within 7 days of delivery. You will receive a substantive response within 14 days.
Article 12 – Privacy and Cookies
All agreements are exclusively governed by Dutch law.
Disputes will preferably be resolved in mutual consultation. If necessary, the dispute will be submitted to the competent court in the Netherlands.
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